When it was discovered that an old spiteful tenant purposely left the washer water valve on in the laundry room. It was a disaster! I had no idea who to call or what to do! It had gotten so bad that mold started to develop on the wall around the valves! Not to mention the other areas that were affected by the running water! I thought to myself, "What a mess!" When my insurance recommended SERVPRO I have to admit I was very skeptical. But they arrived in less then an hour to address the situation. Because of SERVPRO I was able to move a new tenant in less then two weeks! Thanks to their speedy service! I will definitely be using SERVPRO again!

I called SERVPRO to have my vents cleaned and I had no idea of mold spores that were covered by the dust on my vents. Once they came out they found signs of moisture around the vents. They tested the area and found actual mold growing around my vents! I was shocked! SERVPRO of West Springfield & Newington saved my family from breathing in mold! I will definitely be calling you guys again in the future! And recommending you to all of my friends! Thank you SERVPRO!

I had a 2nd floorvwater leak that resulted in a mold smell that was at times overwhelming. Fixed the leak myself and had SERVPRO provide an estimated for remediation which was accepted and executed.

The work was completed professionally in a timely manner.

The representatives of SERVPRO that I dealt with were absolutely awesome.  Your office representative kept me informed from the start, in minute detail.  She was very responsive to my questions about the service choices I had (pod or your storage facility).   Your estimator was very knowledgeable.  The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred.  And because you sent the same team back out after my floors were repaired, they knew were everything went.   All in all working with SERVPRO has been a great experience. -Mark-Alexandria

I would HIGHLY recommend this SERVPRO for the excellent communication before, during and after the situation was resolved. Their employees are knowledgeable and professional, going above and beyond. Big Mike and his crew were prompt and took time to make sure everything was all set before they left. -Shanan-Fairfax

After sewer water backed-up into our house unexpectedly at night, the insurance contracted Serv-Pro to assist with the clean-up.  I was contacted the very next day, a consultant visited the house and assessed the situation by lunch time, and everything was cleaned by the end of that evening.  I was very impressed with their professionalism.  Not only did the clean everything up quickly, but they explained the process every step of the way.  Based on my experience, I would highly recommend Serv-pro to anyone.  ---- Samuel Woodbridge,

I am writing this email to thank SERVPRO for the service and response Mr. Michael Johnson provided the City of Winchester. I contacted SERVPRO to conduct an air quality test of some office space. Prior to the site visit I was contacted by Mr. Johnson so he would have a better feel for what to expect upon his arrival. By the end of the conversation he decided that a visual site inspection be completed prior to any air samples being taken. On the day of our scheduled appointment, Mr. Johnson arrived at the designated time and conducted a thorough inspection of the property. During the inspection he explained in a clear and precise manner, what he was looking for and how that specific item may be a potential hazard. Within a few days I was provided with a detailed report of Mr. Johnson’s visit with recommendations on how to proceed with addressing any issues. I was very impressed with Mr. Johnson and his approach in helping the City of Winchester. I would highly recommend SERVPRO to anyone that asks.-Corey Woodbridge