What our Customers say...
The representatives of SERVPRO that I dealt with were absolutely awesome. Your office representative kept me informed from the start, in minute detail. She was very responsive to my questions about the service choices I had (pod or your storage facility). Your estimator was very knowledgeable. The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred. And because you sent the same team back out after my floors were repaired, they knew were everything went. All in all working with SERVPRO has been a great experience. -Mark-Alexandria
I would HIGHLY recommend this SERVPRO for the excellent communication before, during and after the situation was resolved. Their employees are knowledgeable and professional, going above and beyond. Big Mike and his crew were prompt and took time to make sure everything was all set before they left. -Shanan-Fairfax
After sewer water backed-up into our house unexpectedly at night, the insurance contracted Serv-Pro to assist with the clean-up. I was contacted the very next day, a consultant visited the house and assessed the situation by lunch time, and everything was cleaned by the end of that evening. I was very impressed with their professionalism. Not only did the clean everything up quickly, but they explained the process every step of the way. Based on my experience, I would highly recommend Serv-pro to anyone. ---- Samuel Woodbridge,
I am writing this email to thank SERVPRO for the service and response Mr. Michael Johnson provided the City of Winchester. I contacted SERVPRO to conduct an air quality test of some office space. Prior to the site visit I was contacted by Mr. Johnson so he would have a better feel for what to expect upon his arrival. By the end of the conversation he decided that a visual site inspection be completed prior to any air samples being taken. On the day of our scheduled appointment, Mr. Johnson arrived at the designated time and conducted a thorough inspection of the property. During the inspection he explained in a clear and precise manner, what he was looking for and how that specific item may be a potential hazard. Within a few days I was provided with a detailed report of Mr. Johnson’s visit with recommendations on how to proceed with addressing any issues. I was very impressed with Mr. Johnson and his approach in helping the City of Winchester. I would highly recommend SERVPRO to anyone that asks.-Corey Woodbridge
SERVPRO personnel who serviced my emergency water damage presented them and acted totally professional and adhered to all my needs; from the first call with service rep (Chris) to the crew workers, and field rep. Specifically, Big Mike identified the source of the problem prior to the plumber arriving. He consistently showed me what needed to be done to restore my basement to original order. His crew members were very polite, answered questions clearly and promptly and swiftly worked without any breaks until the wet carpet was pulled and disposed. I would recommend this particular SERVPRO team to any customer. You will be happy. They all are indicative of the SERVPRO company's professionalism and competence.- J.Young